Making a Claim – How the Process Usually Works

Step 1 – Reported Claim Acknowledged

Within 1 business day

Once you report a claim, you’ll receive a reference number by email. A representative is standing by and ready to make immediate contact when your loss is an emergency.

Emergency contact information:
Phone: 1-800-690-5520 (24/7)
Fax: 1-877-622-6218

Step 2 – You’re Assigned a Claims Representative

Within 1 business day

InsureThePeople ensures you have a dedicated, specialized claims professional to work with you throughout the claims process, and you’ll generally be contacted by your claim representative within a single business day. They’ll help you through the entire process, listening to your situation, answering your questions, and explaining the next steps to you.

Step 3 – Validate Coverage

Within 2 business day

A professional claims representative will obtain the information needed to validate your coverage and get the details of your claim.

Step 4 – Claim Decision

Within 10-15 business days

Once coverage has been validated, a claim decision will be made within 10-15 business days. Once the decision has been made, your representative will contact you with that decision and provide guidance on the next steps. 

*Timeframes may be delayed under unique or special circumstances

Claims are paid via check or direct deposit. Your claims representative will work with you to establish the method of payment.

Always make sure you report any claims as soon as possible. We’re always here to help you! Click here to report your claim.

A claim decision is generally made within 10-15 business days after your coverage has been validated.